University of Northern Iowa: Service Operations Management in Italy
University of Northern Iowa
University of Northern Iowa: Dongguan - UNI Summer Camp in China
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(For American Students)
We have all heard that the U.S. economy is transitioning into a 'service economy.' How do we effectively manage businesses and organizations in this so called service economy? What constitutes a service business or product line? Are you interested... read more
All Reviews

I learned a lot about myself as a person and how I interact with others who are different than me. Also, what I feel strongly about and what topics interest me. I also learned that you just have to put yourself in the other persons shoes sometimes to see where they are coming from. Megan Petersen - University of Northern Iowa View Entire Review
Definitely! Gained a lot of insight on global culture and international business Brennah Weepie - University of Northern Iowa View Entire Review
I learned a lot about cultural difference just by being here. Visiting the towns around Sorrento was amazing. It was fun to compare how we do things as American to what Italians do. Erin Reicks - University of Northern Iowa View Entire Review
I have learned so much about Italy and many of the businesses in the Sorrento area. A student - University of Northern Iowa View Entire Review
I learned to have an open mind. Many people think that European culture is similar to Western Culture however, once you live and experience it. You find that there is much to learn. A student - University of Northern Iowa View Entire Review
I learned how to be in a different culture (especially on my own). It was definitely worth while! Lance C Brown - University of Northern Iowa View Entire Review
Learned cultural differences and definitely worthwhile. A student - University of Northern Iowa View Entire Review
I learned that I can only eat so much pasta before being sick of it. Americans loves their meat too much. People are nicer when they think you have money to spend. A student - University of Northern Iowa View Entire Review
I learned the importance being able adjust to other cultural norms. Shanterra Martin - University of Northern Iowa View Entire Review
About
We have all heard that the U.S. economy is transitioning into a 'service economy.' How do we effectively manage businesses and organizations in this so called service economy? What constitutes a service business or product line? Are you interested in learning about service organizations and management practices and techniques to lead such firms? This program covers managing services, especially the operation's activity in service firms. Includes determining the service package, forecasting service demand, managing demand, capacity analysis and management, scheduling, cost control, service quality, and human resource management. Standardization, franchising, and service automation addressed.
Program Type(s):
Study AbroadProgram Length(s):
- Summer
Relevant Study Subject(s):
- Personal Services, Culinary Services
- Business
- Business Administration and Management
- Management Science